Prior to placing an order
Here are some of the most common questions for you to consider before placing an order:
- Easy access – are the doors wide enough, are there any awkward stairs, lift or passageways?
- Will the furniture fit in the room?
- Have you measured and looked at all the dimensions of the item?
If you are unsure about anything, please contact us on 0800 774 7224 or 01422 751371
Returns
If within 14 days you inform us that you have changed your mind and want to return the item it must be returned to us at your own cost in the condition that it was sent out in along with the correct packaging, so that we can sell it again. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund. We will ask for photographic evidence to show that the item is in its original packaging before we accept the return. Once we have received the item we will inspect it and make sure that it is free from any defects before refunding you. We can arrange a collection from you if required however charges of £100 - £200 will be incurred depending on where we are collecting from.
Refunds
Refunds will be made within 30 days of notification, via the same method that was whichever method was originally used for the transaction.
Deposits
Depending on the item you order we can request a deposit between £20-£100. The reason for taking a deposit is to secure your order. All deposits are non-refundable as we have to order stock in depending on what you have requested. You can either make payment of your deposit over the phone or make a bank transfer into our account.
Cancellations
If a sofa is made-to-order and produced precisely to your requirements, no cancellation, refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty.
A cancellation fee of £100 will be deducted off the refund due to customers mistake in order (wrong corner, wrong colour, not fit through entrance or room etc.) This will be in addition to deducting the delivery charge off the refund.
Damaged or Faulty Items
You must note any packaging or product damage clearly on the dispatch note (do not sign if unchecked) as we cannot accept liability for any damage reported to us at a later date. You must call us while the driver is still there if you wish to return the item. We will require photos (via email, text or post) showing the damage or fault before we can determine the best course of action. Damaged or faulty products will where ever possible be fixed by sending out a replacement.
Guarantees
All our products come with a 1 year manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and covers the framework of the item. The guarantee DOES NOT cover wear and tear.
Payments
Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer and secure PayPal. Payments may also be made in cash on the day of your delivery, a deposit (delivery charge) will need to be paid upfront at the time of ordering.
We also work with numerous finance companies. Please enquire for more information.
