We will confirm your delivery via phone call or e-mail one day before delivery. You must check to ensure we have your correct address, telephone/mobile number and order details. We also ask you to confirm that you are happy with the allocated delivery date. PLEASE NOTE that we would not attempt the delivery until you have confirmed the date with us.
After you have confirmed that all details are correct and that you can accept delivery we will pass on all your details to our delivery team. We deliver between 9am – 10pm Monday to Sunday - scheduling all deliveries on a week by week basis. Due to the nature of the delivery routes we can not provide you with an estimated delivery time however our drivers will call you 1-2 hours before they are due to arrive to your house.
Ground Floor - FREE
1st - 3rd Floor - £30
4th - 6th Floor - £50
7th - + Higher Floor - £70
Actual Delivery
We work hard to keep our delivery promises, however delays can occur that are outside our control. The drivers will call you one hour prior to delivery. If you would like to track the whereabouts of the driver you can request the driver to send you an email request and you can live track the location of the driver via GPS.
We offer a two man delivery service to the ground floor only. Higher floors with adequate lift access are ok but there will be an additional charge between £30 – £80. Please ask a member of staff if this concerns you. Packaging is left with yourselves to dispose of and we do not remove old sofas.
Please ensure that you inspect the goods when unpacked and that they are free of any damage, marks, scuffs. If you do notice any damage please report this to our drivers or contact our offices whilst the drivers are at your property to make us aware of this. Once the drivers leave your property, we cannot accept any responsibility for damages noticed afterwards.
The drivers will ask you to sign a invoice to confirm receipt of goods. The invoice will have a short questionnaire on there too which you will be asked to complate to confirm that you are happy with the goods and they ae free from damage.
Assembly
Not all sofas come assembled, and we do not offer any assembly services at the moment. Feet and brackets for sofas come detached but come with all the required plates and screws to be fitted. This is to enable all sofas to fit through doorways/ passageways and prevent damage to property.
Access to property:
We do not accept responsibility if the furniture ordered will not fit through doorways or becomes stuck in narrow areas within your property. We do not accept responsibility for any damages in this case. If we are unable to get the item/s through your doorway, the drivers will not attempt this. It is the customer’s responsibility to measure all spaces before placing an order. It is your responsibility to measure all door frames, hall ways and spaces. In case an item does not fit, we can leave it outside for you to make arrangements or alternatively we can take your sofa back, however, we will charge you a fee of £150 and refund remaining balance.
